WEN Connect Support Model

A digital learning program your organization can build, implement and grow with confidence. That’s the goal. But gaining your autonomy doesn’t mean you’re all on your own. WEN’s responsive support team works to monitor platform performance, update features, improve functionality and troubleshoot, troubleshoot, troubleshoot. We will collaborate with your team to help make sure your users’ experience is smooth and secure.

 
 

Support

A collection of partner supports determined by membership pathway. Supports address required skills, optional themed supports, and custom supports for partners.

 
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A collection of support addressing required skills. The target audience includes program leader, registrar, coach, and teacher. Each program should have a minimum of one representative who has demonstrated competency in each core area.

→ Online Program Management (Genius Skills)
→ LMS Basic Skills
→ Digital Content Review (Course Preview/Curriculum)
→ Support & Systems Information
→ Statewide Readiness

 
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A collection of optional themed support. The target audience is primarily program leader; however, specific topics involve other roles. All complementary skills rely on the completion of the Required Core Skills, some can be addressed in isolation, others have a prerequiste/corequiste.

→ Creating Digital Content
→ Support Resource Development
→ Supporting Enrollments
→ Data Management

 
Custom Support Logo.png

A dynamic collection of custom support for partners. This option often requires heavy engagement on the partners behalf and may include added engagement by other roles in the local program.

→ Bulk Updates via CSV
→ Data Movement / Integration (CSV/SFTP)
→ School Model Transition & Implementation
→ Local Content Development Management
→ Expanded YouTrack Access
→ Local Program Professional Learning Deployment